PRIVACY POLICY
Skinworks Studio
Springwood, Innhams Wood, Crowborough, East Sussex, TN6 1TE
Email: skinworksstudio.contact@gmail.com
Website: www.skinworksstudio.co.uk
Date Last Reviewed: 27th March 2024
1.How do we collect personal information and why we have it?
All the personal information we process about you is provided directly by you. We do not collect information about clients from a third-party source.
We will ask to obtain personal information about you when you complete a consultation form. This is sent to you prior to treatment. We may ask for your information prior to consultation over the phone, using an online consultation form or during a face-to-face consultation if needed. You may also need to complete a further consultation form if needed prior to treatment.
We also collect your personal information via our website. We will only ever ask for your name and email address on our website when you choose to leave a review or to use the 'contact me' section of the page. This information is required so we can reply to your inquiry. No personal information will be posted in connection with a review and never your personal email address. By submitting a review, you consent to this.
We may use your personal information to communicate with you, to send you information about products and services which we think might be of interest to you. If you agree, we will contact you (depending on your contact preferences) via email, post, telephone, sms, or by other electronic means such as via social media.
The reason we collect any personal information is to ensure the treatment you receive is safe, appropriate and tailored to you. It allows us to update you on new services and products for you benefit. Receiving your personal information allows us to provide a high-quality service and care.
Under the General Data Protection Regulation (GDPR), the
lawful basis we rely on for processing this information is:
- Your consent. You are able to remove your consent at any time. (see point 6)
2. What personal information do we collect?
We will collect your name, address, email address, and telephone number when we ask you to fill out the consultation form. We will ask to confirm you are over 18 years of age. If you are under the age of 18, we will ask for Parental consent. We will ask for personal information regarding your health, lifestyle and any personal preferences.
Note that it is your responsibility to check and ensure that all information is correct and not misleading.
We also obtain information about how you use our website with your consent. Consent is given using a pop-up banner on the website.
By using this website, you agree to our use of cookies.
With your consent, we use analytic cookies to determine the number of unique visitors, this is needed to provide accurate site traffic data.
With your consent, we use analytic cookies to determine the number of pages viewed, sources of traffic, popular content, geographic location of visits and device types used.
We use cookies to provide you with a great experience and to help our website run effectively.
3.Who do we share your personal information with?
We do not share your personal information with any third parties.
4. How do we store your information?
We use a leading software system 'FRESHA' to provide services such as booking, consultation forms, client records, messaging services etc. If you would like to know more about this software, then we can provide more details on how this software works and how we use it in our business. To know more about their privacy policy then visit their website. Any personal information is accessible electronically on a password protected laptop that has virus protection software. It is also accessible on password protected electronic devices. If we have to physically store any of your personal information, it is stored at the above address in a locked box.
Any inquiries made via the website are sent directly to skinworksstudio.contact@gmail.com. Only we (Lesley and Ellie) have access to this email account.
5.How long do we keep your personal information?
We will only hold your personal information for the period necessary to fulfill the purposes of the services provided. If, having registered for any of our services, you do not use them for a reasonable time (which may vary depending on the service(s) you’ve registered for) we may contact you to ensure you’re still happy to receive communications from us.
6. Your personal data rights
Under GDPR regulations, you have the following rights.
(i) Right to access: the right to request copies of your personal information from us;
(ii) Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete;
(iii) Right to erase: the right to request that we remove your personal information.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact using the details above if you wish to make a request.
7.How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at skinworksstudio.contact@gmail.com .You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information, Commissioner’s Office, Wycliffe House
Water Lane, Wilmslow, Cheshire, SK9 5AF Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk
The date of the most recent revision appears above.
To be officially reviewed March 2025